Switch Responses

Once you have sent an eClaim (or a batch of eClaims) the switch will process the batch and provide you with feedback on what was accepted for delivery and what was rejected.  If any lines in an eClaim are rejected Panacea will notify you with a message  like the following:

Click on the View rejections button to see further details.  The following tab will be displayed:

Lines that have been rejected will have a  in the Switch column.  The reason (or reasons) for the rejection will be shown in the Switch tab at the bottom.  In the above example the reason is "ICD Code missing or invalid".  To make it easy to correct the eClaim then resend it, Panacea provides direct access to all necessary functions.  Just right-click on the relevant eClaim (or eClaim line) and the following context menu will be displayed:

In the example the eClaim was rejected because an invalid ICD code was used.  ICD codes are captured on the patient's case, so to correct the ICD code you would click Go to this case.  Once you had corrected the ICD code (on the patient's case) you could right-click the eClaim again and select Resend this invoice.  If you resend the invoice Panacea will take you to the Prepare eClaim tab , from where you can check and send the eClaim (again).