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Your Panacea version: Unknown
 

Pending SMS's

Whenever you send an SMS in Panacea it is placed in a queue.  Webworker  then works in the background to deliver the SMS's in this queue to Datamax which, in turn, delivers the SMS's to the recipients.

When you click on System - Queues - Pending SMS's Panacea will display all SMS's that have not yet been delivered by Webworker in a grid similar to the following:

There are three main reasons why there may be pending SMS's:

  1. When generating SMS's automatically it is possible for many SMS's to be generated at the same time, e.g. when sending appointment reminders .  It may take Webworker  a few minutes to send all the pending SMS's.
  2. Your computer may not be connected to the internet, preventing Webworker  from delivering the SMS's.
  3. There may be a problem with your Datamax mailbox, e.g. you may have entered an incorrect Practice mailbox in your eClaims settings .
 
 
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