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Email Accounts

This tab enables you to configure your Internet Service Provider's email account settings.  You will need to obtain all the settings from your ISP.  The following is an example of a Google Mail account:

Account description
This is the description that will be used by you when working with Panacea.  If you intend to use more than one email account then make sure the descriptions distinguish between them.

Email display name
This is the name that will appear in the email's From field (when viewed by the recipient).  You can put your personal name here (e.g. "Joe Bloggs") or the name of your practice (e.g. "Joe Bloggs GP").  You could even put something like "Joe Bloggs Accounts Department".

Email address
Enter your email address here.  If a client replies to one of your emails the reply will be sent to the address you enter in this field.

Server address
This is the IP address or host address of your ISP's SMTP server.

Server SMTP port
This is usually 25, but is sometimes 587.  A different value might be specified by your ISP though.

Timeout (secs)
This specifies the amount of time Webworker  must wait when attempting to send an email.  120 is recommended.

This indicates if your ISP requires SSL to encrypt the connection.

This server requires SMTP authentication
This checkbox  determines whether Webworker  should authenticate when attempting to send emails.  If you check this checkbox  then you must provide the Username and Password.

This is the SMTP logon username provided by your ISP.  It is usually your full email address.

The SMTP logon password provided by your ISP.

Examples of common email accounts

The following are examples of commonly used email account settings:

Testing your email account settings

It is a good idea to test your settings before sending emails to your clients.  To do this simply click on the Test button and the currently displayed email account will be tested.

Testing works as follows:

  1. A test email is sent by Webworker  to Datamax.  A message  will be sent to you indicating if this was successful or if there was a problem.
  2. If the email was sent successfully in step 1 Datamax will respond to the test email.  Datamax's response email will be received by you in your normal email application (e.g. Outlook, Outlook Express or Windows Live Mail).

It is recommended that you only send emails to clients once you have received the confirmation described in step 2 above.

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